Privacy Policy

1. INFORMATION WE COLLECT

We may collect the following personal information:

Full name

Email address

Telephone number

Delivery address

Billing address

Order history

Payment transaction information

IP address and device information

Website usage data

We only collect information that is necessary to provide our products and services.

 

2. HOW WE COLLECT INFORMATION

We collect information when you:

Place an order

Create an account

Contact us via email or contact forms

Subscribe to our newsletter

Participate in promotions or competitions

Browse our website

Certain information may also be collected automatically through cookies and analytics tools.

 

3. HOW WE USE INFORMATION

We use your personal information to:

Process and fulfil orders

Deliver products to you

Communicate regarding your orders

Provide customer support

Process payments

Improve our website and services

Send marketing communications (where you have consented)

Comply with legal obligations

 

4. PAYMENT INFORMATION

Payments on our website are securely processed through PayFast or other approved payment providers.

ashla kreatief does not store or have access to your full credit card, debit card, or banking details.

Payment information is handled directly by the payment provider in accordance with their security and privacy policies.

 

5. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties only when necessary, including:

Courier and delivery companies such as The Courier Guy

Payment processors such as PayFast

Website hosting providers

IT and technical service providers

Legal or regulatory authorities where required by law

All third parties are required to protect your personal information.

 

6. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or marketing communications, we may send you:

Product updates

Promotions

Special offers

Business news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

7. COOKIES

Our website may use cookies and similar technologies to:

Improve website performance

Remember user preferences

Analyse website traffic

Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function correctly.

 

8. DATA SECURITIES

We take reasonable technical and organisational measures to protect your personal information from:

Loss

Misuse

Unauthorised access

Disclosure

Alteration

Destruction

While we take every reasonable precaution, no internet transmission or electronic storage method can be guaranteed to be completely secure.

 

9. DATA RENTENTION

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this Policy

Meet legal and tax obligations

Resolve disputes

Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

 

10. YOUR RIGHTS UNDER POPIA

Subject to applicable law, you have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of personal information where legally permissible

Object to certain processing activities

Withdraw consent where processing is based on consent

Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

 

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

ashla kreatief is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review their privacy policies before providing personal information.

 

12. CHILDREN’S PRIVACY

Our products and services are not directed at children under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected, we will take steps to remove it.

 

13. CHANGES TO THIS PRIVACY POLICY  

We reserve the right to update this Privacy Policy at any time.

Changes will become effective when posted on this website.

Your continued use of the website following any changes constitutes acceptance of the updated Privacy Policy.

 

14. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact:

ashla kreatief

Email: ashlakreatief@gmail.com

Phone: +27 65 624 9528

Website: www.ashlakreatief.co.za

 

15. INFORMATION REGULATOR (SOUTH AFRICA)

If you believe your personal information has been processed unlawfully, you may lodge a complaint with:

Information Regulator

Website: Information Regulator South Africa

Email: complaints.IR@justice.gov.za